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Calendar: Multifamily Condo and Renters Surveys Webinar, Housing Affordability Webinar, and More...
December
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Survey Says: Results from NAHB's Multifamily Condo and Renters Surveys Webinar
Wednesday, Dec. 9, 2:00 - 3:00 p.m. EST
Register Now!
Get the latest results from NAHB's Multifamily Condo and Renters Surveys completed in 2009. Discover what consumers are looking for in a condominium or their next apartment. NAHB Vice President of Survey and Housing Policy, Paul Emrath, will release the findings and analyze what they mean to multifamily builders, developers, architects and other housing professionals.
Participants may receive one hour of continuing education credit for all NAHB professional designations.
For more information about this webinar, contact Jeff Jenkins at jjenkins@nahb.org or call him at 800-368-5242 x8292. |
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Webcast Course on Dec. 10 to Teach Customer Service Skills
10:00 a.m. - 6:00 p.m.
National Housing Center
For the first time, The NAHB University of Housing is offering a webcast of its Customer Service course on Thursday, Dec. 10. The course will be held from 10:00 a.m. to 6:00 p.m. ET, at the National Housing Center in Washington, D.C.
Participants can attend the course in person or watch it during the live webcast by registering on the NAHB Web site at www.nahb.org/Customer.
About the Course
The Customer Service course teaches participants how to manage every phase of customer interaction — from initial contact through construction, the warranty period and beyond.
Instructor:
Beverly Koehn, CAPS, CGA, CGB, CSP, GMB, MIRM, of Beverly Koehn and Associates, based in San Antonio, a sought-after consultant and speaker with more than 20 years of experience in sales and customer care in the real estate industry, is the instructor.
Graduates of the course will be able to:
- Understand customer expectations and behaviors
- Set appropriate service criteria
- Etablish and communicate their quality standards
- Administer the customer service process
- Understand and fulfill their obligations for warranty service
- Enhance their repeat and referral sales
Designation credit is available for CGA, CGB, CGR and Master CSP. Continuing education credit is available for CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP and MIRM.
For more information, e-mail Maria Nande at NAHB, or call her at 800-368-5242 x8435. |
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State and Local Solutions to Housing Affordability Webinar
Monday Dec. 14
2:00 p.m. - 3:00 p.m.
 Housing industry professionals interested in workforce housing approaches that work should plan to attend the NAHB webinar, “Housing That Works: State and Local Solutions to Housing Affordability,” beginning at 2:00 p.m. on Monday, Dec. 14.
The 90-minute webinar is free and the last in a series of webinars hosted by NAHB’s Land Development Department.
Webinar participants will provide a thorough discussion of the most proven methods of providing quality affordable housing. They also will explain how the current economic downtown plays into this issue and offer several strategies that can help bridge the gap for working families.
To Register
To register for the free webinar, click here.
To view NAHB’s previous webinar on infrastructure finance tools, click here.
For more information on the land development webinar series, e-mail Deb Bassert at NAHB, or call her at 800-368-5242 x8443. |
January
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Registration is open for the 2010 International Builders Show Jan.19-22
 For a limited time, NAHB members can receive a complimentary 4-day exhibit registration, giving them access to the hottest exhibit floor in the building industry for absolutely no charge!
 Purchase a one or two day education pass, giving you access to education on the days you select and 4-day pass to the exhibit floor. And remember, education sessions are FREE on Friday!
 The Apartment and Condo Meeting Place is the place to be during the 2010 International Builders’ Show in Las Vegas. When not attending multifamily education sessions at IBS, visit The Meeting Place – the official headquarters for NAHB Multifamily – to network and socialize with your peers, learn more about the multifamily industry at exciting, interactive events, or just relax. |
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