| Quality
Matters is the official e-newsletter of the National
Housing Quality (NHQ) Program. Monthly issues keep readers
up to date on quality-related news, resources for the home building
industry, and the achievements of NHQ Certified Builders, Trades,
and Suppliers. |
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NHQ at IBS: Your Key to Business Success
The NAHB Research Center’s National Housing Quality Program (NHQ) is providing building professionals across the nation, new opportunities to learn about quality assurance, and improve the quality and profitability of their businesses. With integrated consulting services customized for builders, trade contractors, manufacturers, and suppliers, the NHQ Program is the home building industry's leading advocate and resource for quality-related information.
Visit the NHQ Team during the 2007 International Builders' Show, at our booth on the main exhibit floor (#W2886), in our educational sessions, or drop by our NHQ hospitality suite to talk with quality assurance experts.
INFORMATION LOUNGE
National Housing Quality Certification Information Center
Location: OCCC West Building, Room 340-B, Level III
For a more in-depth discussion about the NHQ Program and how you can take advantage of the benefits of NHQ Certification, visit the hospitality and information center and talk with our quality assurance experts, get an introduction to certification, and have some refreshments.
EDUCATION SESSIONS
WEDNESDAY, FEBRUARY 7, 2007
8:30 AM - 10:00 AM
Quality Idols -- Best Practices of National Housing Quality Award Winners
Track: Organization & Business Management
Orange County Convention Center, South 320 E-H, Level III
The National Housing Quality (NHQ) Award is the highest recognition for quality achievement in home building. Come hear from top small/medium volume builders about increases in profitability and reductions in callbacks as a result of their award-winning practices.
Moderator: Frank Alexander, NAHB Research Center, Upper Marlboro, MD
Speaker(s): Kevin Estes, Estes Builders, Sequim, WA
Jeff Rutt, Keystone Custom Home, Willow Street, PA
Tom Schoedel, Atlantic Builders, Fredericksburg, VA
THURSDAY, FEBRUARY 8, 2007
9:00 AM - 10:00 AM
Customer Satisfaction Secrets of Top National Performers
Track: Organization & Business Management
Orange County Convention Center, South 320 EFGH, Level III
Hear how Pulte Homes and Centex Homes, the two highest ranked multidivisional companies in the U.S., have succeeded in delighting their customers and reducing warranty costs through documented quality assurance systems. As shown through their public customer satisfaction rankings, building it right the first time pays off. Learn the secrets to become #1.
Moderator: Frank Alexander, NAHB Research Center, Upper Marlboro, MD
Speaker(s): Paul Cardis, NRS Corporation, Madison, WI
Joe Donahoe, Centex Homes, Elgin, IL
Scott Himelhoch, Pulte Homes, Scottsdale, AZ
SATURDAY, FEBRUARY 10, 2007
11:00 AM - 12:00 PM
Clearing Insurance Hurdles through Quality Assurance Programs
Track: Organization & Business Management
Orange County Convention Center, West 314, Level III
Home builders and contractors continue to face challenges regarding the availability and affordability of general liability insurance. Hear from insurance professionals what steps they recommend to reduce the burden of these costs.
Moderator: Don Carr, NAHB Research Center, Upper Marlboro, MD
Speaker(s): Toni Johnson, Marsh, Inc., Phoenix, AZ
Mike McMichael, Zurich Residential Risk Engineering, Clemson, SC
Join us, network with the experts, share experiences, and learn more about improving the consistency and quality of the homes you build.
Because...Consistent Quality = Increased Profitability. [return to top] |
