The northern California (Sacramento) division of national builder K. Hovnanian Homes (NYSE: HOV) was awarded the nation’s latest NHQ Certified Builder designation following a rigorous NAHB Research Center audit of the implementation of their quality assurance systems. The division is the second certified for the publicly-owned builder, which was ranked among the FORTUNE 500 for 2007. 

Although started as a family-owned business in 1959, K.Hovnanian Homes has expanded to become a family of home builders with localized expertise in numerous markets throughout the United States. Successfully fulfilling the dream of homeownership in the Sacramento area, K. Hovnanian’s northern California division is currently rated number one in customer satisfaction out of all the company's divisions nationwide.

Even with its impressive growth, K. Hovnanian maintains its commitment to continuous improvement and customer satisfaction, demonstrated by its participation in the NHQ Certified Builder program. The NHQ Certified Builder Program was initiated to foster consistency and quality in building practices. Since its launch in early 2005, participating NHQ Certified Builders have noted measurable improvements in their productivity, homebuyer satisfaction, and their bottom lines.    

If your company has a strong commitment to customer satisfaction, a focus on quality assurance and continuous improvement, and strives for operational excellence, start on the path to NHQ certification today. Visit www.nahbrc.org/quality or contact Frank Alexander, NHQ program manager.

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