Quality Matters - 06/28/2007 (Plain Text Version)

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In this issue:
Performance Management of Workers, Contractors
RESOURCE: The Executive Guide to Understanding and Implementing the Baldrige Criteria
Quality Partnering with Product Manufacturers
National Housing Quality Program Welcomes New Certified Trades and Suppliers
Bob Schmitt Homes Named Ohio’s First NHQ Certified Builder
Quality Matters to Me...

Quality Matters to Me...

NHQ Certified Builders and Trades testimonials describe their experiences and how the NHQ Program has helped improve their business...

The following testimonials describe the experiences of NHQ Certified Builders and Trades, and how the NHQ Program has helped improve their business:

“The training and certification gives validity to our company’s services, and our virtues have become obvious to all. This puts us on the map.”
-Nancy Slater, Don’s Bobcat Service

“We worked extremely hard to achieve NHQ Certification. We fully support the efforts to improve the building process and are proud to be part of the team.”
-Melco Painting

“This program is great. It will definitely help us reduce callbacks.”
-Robert Graff, T.W.R. Enterprises, Inc.

Submit your company’s NHQ success story or a testimonial about your progress with NHQ and be featured in upcoming issues of Quality Matters. We also want to hear from you about how and where you’re using the NHQ certified logo. If you are an NHQ Certified company and want to share your story or pictures with our growing Quality Matters audience, please email the editor.