Quality Matters - 11/28/2007 (Plain Text Version)

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In this issue:
Can You Really Thrive in a Slow Market?
The Missing Link: Effective Communication Between Trades
What to Expect from the National Housing Quality Audit
T.W. Lewis Homes Achieves NHQ Builder Certification
National Housing Quality Program Welcomes New Certified Trades and Suppliers
Hot Spot: Stack Gypsum Boards Flat on Jobsites to Avoid Safety Hazards
Quality Matters to Me

Quality Matters to Me

Testimonials describe how customer-focused quality has improved the business of home building for National Housing Quality program participants:

The following testimonials describe how customer-focused quality has improved the business of home building for National Housing Quality program participants:

“The NHQ Program is great. We love working with NHQ Certified builders and fellow subcontractors in the program. It really does produce a better product the first time. Work defect callbacks are greatly reduced.”
-Wade G. Woodward, Old Country Roofing

“Once the program is in place and you give it ample time to run, it starts to take on a life of its own. Soon, you begin to experience the operational excellence that the quality system demands.”
-Creative Touch Interiors

“The NHQ certification program is excellent. Through constant focus by all, the improvement in quality is very evident. We at Integrated Stucco are enthused about the program and are very aggressive in maintaining a high standard of quality.”
-Doug Hassinger, Integrated Stucco

Submit your company’s NHQ success story or a testimonial about your progress with NHQ and be featured in upcoming issues of Quality Matters. We also want to hear from you about how and where you’re using the NHQ certified logo. If you are an NHQ Certified company and want to share your story or pictures with our growing Quality Matters audience, please email the editor.