Quality Matters - 04/16/2008 (Plain Text Version)

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In this issue:
Seek and Find – Opportunities for Continuous Improvement are Everywhere
New National Option for Green Home Certification
Gaining an Appreciation for Documentation
NHQ Certifications for Residential Construction Service Providers
National Housing Quality Award Entries Due April 30
National Housing Quality Program Welcomes New Certified Trades and Suppliers
Quality Matters To Me

Quality Matters To Me

NHQ Certified home builders and trades speak out about how the program has helped improve their business...

The following testimonials describe the audit process for trade contractors who are in the NHQ Certified Trade Contractor Program:

“The auditor clearly understood the task at hand. His approach to the audit was focused on our quality program and how we could take it to the next level. We are providing a better product to our customers now, more than ever before.”

Mark Chapman, Quality Assurance Manager, America’s First Home

"At first glance, the audit process seems overwhelming. However, it’s actually a painless process with a lot of helpful information. As long as you follow your QA system manual, the audit will be a success."

Paul Callanan, North Orange Coast Painting, Inc.

"The audit process provided an opportunity to discuss all aspects of our quality systems. In turn, the feedback from the auditor provided information that helps us to refine our program. Our audit was performed with the utmost professionalism and was very thorough.”

Charles Routzahn, Harry A. Pool, Sr., Contractor, Inc.