ReNews -- Remodelors Council News - 11/18/2009 (Plain Text Version)

Greg Miedema, CGR, CGB, CAPS
NAHB Remodelers Chair
Tucson, Ariz.

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In this issue:
Remodelers See Encouraging Signs in Third Quarter
Comments Sought on Proposed Changes to EPA Lead Paint Rule
Firms Can Now Apply for EPA Lead Paint Rule Certification
Home Buyer Tax Credit, New NOL Rules Signed Into Law
NAHB TO SHUT DOWN OPERATIONS THANKSGIVING WEEK (NOV. 23-27)
Top Remodelers, Councils Honored at Annual Gala
Re:Energize Your Business!
NAHB Remodelers at the International Builders' Show
For Remodelers, Recovery Won’t Mean Business as Usual
Remodelers Need to Focus Harder on Boosting Profits
Screening Out ‘Tire Kickers’ Builds Profitable Relationships
Apply to Serve on 2010 NAHB Remodelers Committees
Check Out the New Remodeling Column Service!
Purchase How to Find a Professional Remodeler Consumer Brochures at BuilderBooks
Web Site Content: The Good, The Bad and The Viral
Green Building Awards Entries Now Being Accepted
Remodeling Magazine's Annual Big 50
Celebrate Star Power at the 2010 Designation Achievement Reception
Get Your Pipes Ready. Your Vocal Pipes, That Is.
Webcast Course on Dec. 10 to Teach Customer Service Skills
Follow 'Paper Trail' to Smoother, More Profitable Business
Members, Save on HP Business Products and More
Authorization Process for GM’s $500 Offer Now Much Easier
Earn One Free Hertz Rental Day for Every Two Hertz Rentals
Thank You to Our Sponsors!

Webcast Course on Dec. 10 to Teach Customer Service Skills

For the first time, The NAHB University of Housing is offering a webcast of its Customer Service course on Thursday, Dec. 10. The course will be held from 10:00 a.m. to 6:00 p.m. EST, at the National Housing Center in Washington, D.C.

Participants can attend the course in person or watch it during the live webcast by registering on the NAHB Web site at www.nahb.org/Customer.

Several local home builders associations also will be showing the live webcast, and particpants can contact the particpating HBA to register, as well. A complete list of participating HBAs will be available soon.

About the Course

The Customer Service course teaches participants how to manage every phase of customer interaction — from initial contact through construction, the warranty period and beyond.

Graduates of the course will be able to:

Understand customer expectations and behaviors
Set appropriate service criteria
Establish and communicate their quality standards
Administer the customer service process
Understand and fulfill their obligations for warranty service
Enhance their repeat and referral sales

Designation credit is available for CGA, CGB, CGR and Master CSP. Continuing education credit is available for CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP and MIRM.

Beverly Koehn, CAPS, CGA, CGB, CSP, GMB, MIRM, of Beverly Koehn and Associates, based in San Antonio, a sought-after consultant and speaker with more than 20 years of experience in sales and customer care in the real estate industry, is the instructor.

For more information, e-mail Maria Nande at NAHB, or call her at 800-368-5242 x8435.